Troubleshooting Tips

Easy tips to maximise performance and device safety...

  1. Only use a 1A maximum USB charging port for the magnetic charging dock which comes with your Bo One battery (please don't use 2A). We don't recommend using phone wall outlets/adapters as these can damage your battery.
  2. Before you insert and vape a new Bo Vape e-liquid cap, gently prime the cap by taking 1-2 draws on the mouthpiece to allow the wick to become fully saturated with e-liquid. Then insert the cap which is now ready to vape. 
  3. Try not to draw too quickly or deeply when vaping because too long and frequent deep drags may draw liquid into your mouth. The reason this happens is because deep draws do not allow the atomizer to vaporise the liquid 
  4. We recommend keeping your device in a cool dry place, avoid leaving your Bo battery and caps in direct heat for example, in the hot sun or left in a car on a hot day. 
  5. Avoid leaving your Bo upside down for prolonged periods of time but you can lay your device on its side without issue. 
  6. Clean your device regularly to keep it dry and prevent battery damage. We suggest a good habit is giving it a clean every other pod replacement Read our quick and easy cleaning tips 

Below are some typical questions which may assist you in troubleshooting your Bo...

E-liquid is seeping into my mouth when inhaling or the Cap is making a gurgling sound when vaping.

You could be taking too frequent and prolonged draws, as a result the atomizer coil in the Bo Cap could become flooded.

To fix this, remove the Cap from the battery and place a some paper towel at the bottom of the Cap, then blow gently through the mouthpiece a few times to clear any liquid near the airflow chamber.

Try vaping again and take gentle, long puffs to vapourise any remaining excess e-liquid that may still be in the coil.

Why does my Bo Cap taste burnt?

The burnt taste on a full new cap may be because the coils are not primed. By this, we mean that the wick inside the cap has not fully soaked with e-liquid which makes it taste burnt when first used.

We suggest you take a gentle draw on the cap before inserting it into the Bo battery device, this will pull the e-liquid into the wick making the wick wet/ soaked with the e-liquid before you use it with the battery. This will prime the Cap ready for vaping. 

I’m having difficulty inserting the Bo Caps into the battery device

Please check that you have removed the opaque silicon plug at the bottom of the Bo Cap before inserting it into the battery device, if the silicon plug isn’t removed the caps cannot connect with the battery connector pins and will not work.

My battery is lighting up whilst not in use (auto-firing). What should I do?

Remove the e-liquid Bo Cap and clean the inside of the battery console where the cap inserts with a dry cotton bud or paper towel/tissue ensuring any e-liquid that may have leaked into the battery device near the connector pins is cleaned out.

We also recommend you wipe the bottom of the e-liquid cap to ensure there is no liquid residue before re-inserting it into the battery device.

Please note there is a built in battery safety feature which ensures the battery will switch off after 10 seconds of continuous power.

Why is the light on my battery device blinking?

A blinking light during inhalation indicates that the Cap is not making contact with the battery device. 

Firstly, please ensure you have removed the opaque silicon plug at the bottom of the Cap before inserted it into the battery device. If you have done this and the light is still blinking, then please clean the inside of the battery device (the area where you insert the Bo Caps) with a dry cotton bud or paper towel/tissue ensuring device is clean and dry on and near the connector pins.

Also wipe the bottom of the e-liquid cap to ensure there is no liquid before re-inserting it into the battery device. We also suggest you clean the connector plates at the base of your battery and on the charger.

Why is my battery device not charging?

Firstly check to see if your charger and battery device are properly cleaned and wiped clear of any dust/dirt residue.

Try inserting the battery into the magnetic charger the other way around from your initial insert by rotating it 180 degrees.

If you own a spare Bo battery please see if it charges on the same magnetic charger to test if it is the charger or the battery that is the issue.

We also recommend you try an alternative USB charging port to ensure the port is not faulty.

If these tips do not resolve your problem then please contact us. We do not recommend dismantling the battery device under any circumstances. 

How do I clean my device?

A clean and dry battery will ensure the best vaping performance. There are various ways to clean your Bo device, but the most efficient would be to use a dry cotton bud to clean the inside of the device where the caps should be inserted. Read our cleaning tips here.